Stylish Modern Furniture is always a drive or a click away with Raymour & Flanigan. We were recently provided with a gift card to purchase a mattress at Raymour & Flangian and we were extremely impressed with the service we received at their location in Iselin, NJ!
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Since moving in with Chris many years ago we’ve learned the importance of having quality furniture. Who hasn’t made a mistake of buying furniture that ends up being less than what expected? We turned to Raymour & Flanigan about 6 years ago and haven’t gone anywhere else since. Our first experience was a sofa purchase. We lived in an apartment with an awkward entrance. While we would have loved a traditional sofa it wasn’t doable because of the entrance. Raymour & Flanigan made sure we had the perfect sofa! Since then we’ve converted our friends and family and they also now shop at Raymour & Flanigan! The quality and the prices just can’t be beat!
We ended up having to purchase a reclining set, as it can be taken apart. The first set was our absolute favorite, but unfortunately it made a lot of noises and just didn’t function to my standards or Raymour and Flanigan’s standards. They actually stopped carrying that particular couch because of the issues. In the process they also replaced ours with a comparable sofa that we were able to choose. When I go to their store I see many couches are still there – if something is good they make sure it’s available. I was very impressed when they stopped selling the previous model. They knew it wasn’t right and didn’t want to do their customers disservice in the process. I love who they are.. Honest! We’ve been many places and seen many prices and quality. You do get what you pay for and thankfully their quality is great – plus they always have sales! Make sure to ask before purchasing about what sales they currently have!
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So now about my recent shopping experience. We needed a new mattress so we were excited at the chance of going to shop for one! We’re very sensitive to chemicals so we had a bit of a tough time picking one out as they don’t have many mattresses that are free of them. (The government requires mattresses to have a certain amount of chemicals in our mattresses to make it fire-proof) The off-gassing chemicals were a little too much for us and they swapped out our first choice for one that was a little less chemically made.
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We had told them our concerns about the chemicals and rather than having us chat with another sales rep they actually set us up with their mattress specialist. He walked us through the brand he thought would be good for our family. We went with a Simmons Mattress that has a CertiPUR-US certification that has limits for amounts of chemicals in the mattress foams as well as forbids certain chemicals in them.
Overall Raymour & Flanigan was MORE than accommodating to our situation. The staffs knowledge really helped us in making the best choice for our family. There is nothing better than going into a store and them greeting you and truly wanting to help make your home a happy one. Sweet Baby really enjoyed going around and playing in the store. It was like a toy store for her. She was overjoyed looking at all the beds but even enjoyed the couches too! Sweet Baby is a fan of this sofa for the “buttons” 😉
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disclosure: Raymour & Flanigan provided us with a gift card to purchase a mattress. All opinions are our own.
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Sounds like they have great customer service. Love the ice cream touch! LOL. Yum!
That’s nice that they really pay attention to what you want.
I really like that they had you talk with someone who was especially knowledgeable. Sounds like an excellent experience.
Love the ice cream! That is such a good touch given how many families must come into the store. It can be really difficult to keep kids occupied while furniture shopping. Furniture shopping can be exhausting and it is great when you find a store that really has excellent customer service.
We love Raymour! Our entire bedroom set is from them. We plan on checking them out again when we replace our living room set!
Sounds like such great service which is hard to come by. It’s nice that they listened to your families needs and met those needs perfectly.
Awesome place! Sweet Baby is too cute in the pics!
I love that they were so willing to set you up with a mattress specialist to address your concerns. That shows true customer service! It’s so hard to find great customer service these days and it sounds like this place is a gem! Thanks for sharing!
It is SO hard to pick a good mattress – but your experience sounds great!! I have never shopped at R&F but I want to check them out now!
Those look comfy and she is sooo cute!
I love a company that not only offers superb customer service but also stands behind their products. Great review!
Wow sounds like a great company we don’t have nay in Ohio, wish we did!
Wow, great customer service. It’s always nice to be able to shop at a place that values you as a customer.
Customer service is really what makes the difference
It’s so nice that they worked with you on finding a mattress that had less chemicals. And your sweet baby girl is so darling.
Sounds like the place to go if you need a mattress. I bought mine at a discount place an loathe it.
Looks like you found the perfect mattress. And that’s not playing fair to lure you in with ice cream. 😉
I like how they had some one explain the different mattresses and chemicals to you so you felt confident in the purchase you made. Mattresses are such a big investment you don’t want to be going home with a subpar one.
Sounds like they have really great customer service!
Free ice cream? How can anyone not want to purchase anything with that sweet offer? 🙂
On a serious note, those mattresses look quite comfortable!
Sounds like a great experience! Nothing will win me over more than great customer service.
You had me at Free Ice Cream!This sounds like a great place to shop with awesome customer service.
Customer service really does make a difference. Picking out a mattress is not an easy job.
Sounds like a great experience!
wait…free ice cream!?
That is great that they listened to your families needs. We need a new mattress so bad!
Quality furniture is always important, but a good mattress is probably the top of my priorities list. I cannot sleep on a lumpy surface!
Good customer service is hard to come by. I’m glad you found a store that has it!
I agree with Anne, good customer service is not easy to come by anymore. And I so need a new mattress.